Refund policy
Effective September 13, 2026
We want the paid service to be useful. This policy applies when Bill Check begins accepting paid subscriptions.
First subscription payment
You may request a refund of your first subscription payment within seven calendar days of purchase. Tell us what did not work so we can investigate. We may decline a request where the account shows substantial use, abuse, or a prior refund for the same customer.
Renewals and unused time
Renewal charges and partially used billing periods are normally not refundable. You can cancel before the next renewal through the billing portal and choose end-of-period cancellation to retain access until the current paid period ends. Duplicate charges, confirmed technical failures, unauthorized payments, and rights required by applicable law are handled separately.
How to request a refund
Email hello@appcradle.net from the address on your account. Include the charge date and the reason for the request; do not send card details. We will acknowledge the request within two business days. Approved refunds are processed by Dodo Payments to the original payment method, and the bank may take additional time to post them.